FAQ'S
Frequently Asked Question!
You can visit our stores at:
“THE SALT HOUSE
Shakespeare Point, 6th floor, 40, Shakespeare Sarani Rd, Elgin, Kolkata, West Bengal 700017”
“BAR PALLADIO JAIPUR
Narain Niwas Palace Hotel, Kanota Bagh, Narain Singh Road, Jaipur – RJ 302004”
At Daroonjinish, we highly prioritize the privacy of our customers. Rest assured, we never utilize or share any information provided by our customers, including names, addresses, email addresses, or phone numbers, with any third-party sources. Your trust and confidentiality are paramount to us.
While shopping on Daroonjinish, you can proceed as a guest shopper without creating an account. However, we recommend signing up to enjoy various benefits, including special offers, discounts, and notifications for the latest products and collections!
No, we do not entertain random order cancellations or arbitrary returns once products are sold from our website. We honor the dedication of our handloom weavers, craftswomen, and traditional artisans. However, we do facilitate exchanges upon request from our esteemed customers with reasonable grounds.
Contact us within 48 hours of receiving the product. If approved, you’ll receive a Discount Code within 2 working days. Redeem it online within 3 months. Exchanges won’t be possible if the product or tags are tampered with.
Rest assured, we prioritize the security of your card information. We don’t store any credit/debit card details on our website. Your card data remains secure with our trusted payment solution provider, CCAvenue.
We welcome payments via all major credit cards, debit cards, net banking, and digital wallets. Our Payment Gateway ensures real-time authorization for online transactions. Additionally, if you have an Indian bank account, you can conveniently transfer payment directly to us using our payment gateway’s net banking feature.
You have the flexibility to update your billing address at any point before, during, or after the shopping process. However, once you’ve confirmed payment for the items in your cart, the order is finalized, and the billing address cannot be changed thereafter.
Delivery charges are Free for any purchase from our website.
Unfortunately, we do not accept returns for reasons of dissatisfaction. However, if there are valid grounds for exchange, we’ll be happy to assist you in finding a suitable replacement.
Reasonable grounds for an exchange include product defects, size discrepancies, or receiving the wrong item. We strive to ensure customer satisfaction and will accommodate exchanges for valid reasons.